Refund Policy
Service Satisfaction Policy
At Evolve Detailing Co., we take immense pride in our craftsmanship and customer service. Because detailing involves labor and single-use professional products, we do not offer full or partial cash refunds once a service has been completed.
However, your complete satisfaction is our goal. If you are not satisfied with any aspect of your detail, we offer a 24-Hour Service Guarantee to make it right.
24-Hour Service Guarantee
If you notice an area of your vehicle that was missed or not cleaned to the standard of your purchased package:
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Notification: Contact us within 24 hours of service completion via phone or email with a brief description and photos of the area in question.
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Re-Inspection & Touch-Up: We will return to your location as quickly as possible to inspect and re-clean the specific area free of charge.
Non-Refundable Situations
Refunds or free touch-ups will not be issued under the following circumstances:
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Pre-Existing Damage: Stains that have permanently dyed or damaged carpet/fabric fibers, clear coat failure, severe scratches that require paint correction, or worn-out leather.
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Post-Service Contamination: Spills, rain, dirt, pet hair, or new mess introduced to the vehicle after the detailing appointment has been completed and signed off.
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Failure to Inspect: If you leave or decline the final walkaround inspection upon service completion and do not notify us within the 24-hour window.
Deposit & Cancellation Refunds
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Customer Cancellations: Cancellations made at least 24 hours prior to your scheduled appointment time are eligible for a full refund of any prepaid deposit.
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Late Cancellations & No-Shows: Cancellations made under 24 hours or instances where our mobile unit arrives and cannot access the vehicle/property may forfeit their deposit to cover travel and scheduling costs.
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Weather Rescheduling: If Evolve Detailing Co. must postpone an appointment due to hazardous weather (extreme heat, heavy rain, or severe smoke), your booking and any payments will be transferred to a rescheduled date. If a new time cannot be agreed upon, a full refund will be issued.
Gift Cards and Promotional Packages
All purchases of gift certificates, promotional vouchers, or discounted prepaid package bundles are non-refundable and hold no cash value, but remain fully transferrable to another vehicle or owner.
Contact Us
If you have questions about our guarantee or need to request a touch-up service, please contact us promptly:
Evolve Detailing Co.
Redding, CA
Email: evolvedetailingco@gmail.com
Phone: (530)338-1094